Service Policy

XLR is a marketplace connecting Travelers with Companions and assistants for travel-related help (for example: airport onboarding, navigation assistance, and guidance). XLR does not directly provide the services.

1) Service-only platform

No physical products are sold or shipped. XLR enables service-based bookings only.

2) When a service is considered completed

• A service is considered completed when the agreed assistance has been delivered as per the booking and confirmed via Platform flows/policies.
• Completion is tied to the booking lifecycle and may impact escrow release or refunds.

3) Communication expectations

• Users should confirm expectations in-app before booking.
• Users should use in-app chat for clarity and dispute support.

4) Contact

Questions about this policy: aryan@xlr-ai.com